Job summary
A full time operations manager is required at Helix Medical Centre, to support the practice manager and GP partners in all aspects of practice functionality including motivating and managing direct reports, patient services, premises, and health and safety management.
Organisational and leadership skills are important for this role, as the operations manager will lead and be responsible for the efficient management and motivation of the reception/administration teams, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice, whilst ensuring the practice complies with CQC regulations.
Main duties of the job
The post holder is expected to be accountable and to make decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit.
If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply.
About us
We are a growing, family orientated training practice with a current list size of nearly 9,400 patients. We have modern facilities and are based within Herts & Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern general practice.
We are members of the local primary care network providing extended services as a hub to the local community. We also work with allied health professionals together with an expanding complement of ARRs staff including a physician associate, clinical pharmacist, pharmacy technician, health and wellbeing advisor, care co-ordinator and first contact physio etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
Please see our website for further information about Helix Medical Centre
Local Area
1. Outstanding local Schools
2. Good transport links
3. Conveniently located with easy links to the M11, London, Cambridge and close to Stansted Airport
Benefits
4. Modern medical centre based within community hospital
5. Free parking onsite
6. Onsite cafeteria
7. NHS pension enrolment
8. Support with professional development
9. Staff events planned throughout year
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification
Qualifications
Essential
10. Good standard of education with excellent literacy and numeracy skills.
Experience
Essential
11. Primary care/management experience, along with SystmOne experience.
12. Working with the general public
13. Working in a healthcare setting
14. Leading/managing a team
15. Performance management, including appraisal writing, staff development and disciplinary procedures
16. NHS/primary care general practice
Skills and Personal Qualities
Essential
17. Excellent communication skills (written, oral and presenting)
18. Strong IT skills (generic)
19. Excellent leadership skills
20. Strategic thinker and negotiator
21. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
22. SystmOne user skills
23. Effective time management (planning and organising)
24. Ability to network and build relationships
25. Proven problem solving and analytical skills
26. Ability to implement and embed policy and procedure
27. Ability to motivate and train staff
28. Polite and confident
29. Flexible and cooperative
30. Excellent interpersonal skills
31. Motivated and proactive
32. Ability to use initiative and judgement
33. Forward thinker with a solution focused approach
34. High levels of integrity and loyalty
35. Sensitive and empathetic in distressing situations
36. Ability to work under pressure
37. Confident, assertive and resilient
38. Ability to drive and deliver change effectively
39. Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
40. Flexibility to work outside core office hours
41. Disclosure Barring Service (DBS) check
42. Maintain confidentiality at all times
43. Full UK driving licence