Salary: £35,000 - 35,000 per year Requirements: Strong knowledge of UK customs procedures or freight forwarding Excellent communication and customer service skills Hands-on experience completing import and export entries Ability to work independently as well as part of a team A problem-solving mindset with strong attention to detail Ability to work under pressure Positive attitude with a willingness to learn and take on new challenges Previous experience in customer service (desirable) Familiarity with Microsoft Office (desirable) Additional experience in import/export entries (desirable) Responsibilities: Support freight forwarders, customs agents, and logistics companies in streamlining import and export processes Assist in using specialist systems within a supportive team environment Participate in a rotating shift pattern between 8:00 AM and 7:00 PM, including 1 in 4 Saturdays Engage in an on-call rota (weekdays only) after a probation period of 6-12 months Technologies: Support More: We are looking for a Technical Support Specialist with a background in customs or freight forwarding to join our clients team near Feltham. This is a full-time, hybrid role with a salary range of £35,000 to £37,000. We offer a supportive team environment and opportunities for growth in your career within customs, freight forwarding, or technical support. last updated 19 week of 2026