Romanian and English Speaking FirstResponseAdvisor
Location:NewcastleCityCentre
Salary:£22,250perannum
Contract:Full-time,Permanent
AbouttheRole
WeareseekingaFirstResponseAdvisor(English and Romanian speaking) tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.
Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.
KeyResponsibilities
* ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish and Romanian,dependingonclientneeds.
* AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.
* ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.
* CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.
* TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.
* Compliance:Ensureallcommunicationanddatahandlingmeetthefirmscomplianceandconfidentialitystandards.
AboutYou
* FluentlanguageskillsinEnglish and Romanian areessential,astheroleinvolvessupportingclientswhocommunicateintheselanguages.
* Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.
* Strongattentiontodetailandaccuraterecord-keeping.
* Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.
* Previousexperienceinanadministrative,call-handlingorcustomerserviceroleideallywithinalegalorprofessionalservicesenvironmentisdesirablebutnotessential.
,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.
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