2nd Line Support Engineer | Colchester | Up to £32,000
Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team.
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services.
* Monitoring & dealing with issues raised in the logging system and directly through the phone.
* Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
* Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
* Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
* Assist with data retrieval, backup management - either onsite or cloud based.
* Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
1. Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
2. Knowledge with virtualization technologies such as VMware and Hyper-V.
3. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
4. Familiarity with troubleshooting and resolving issues linked...