ABOUT US
Do you have the right skills and experience for this role Read on to find out, and make your application.
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
We are expanding our team in the North West to provide a proactive and visible service to our residents. We have a new full time, permanent opportunity available for a Housing & Neighbourhood Officer to cover Lancaster and Morecambe.
As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team across the North West.
This is a field-based role, and you will be required to travel around your patch, Lancaster and Morecambe. On occasion you may be required to cover neighbouring patches such as Blackburn therefore we ask that all applicants live within a commutable distance of these areas.
You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
Due to the nature of this role, you will need a full UK driving licence and access to your own car.
You will also be able to demonstrate:
Excellent customer service delivery, demonstrating good communication and relationship building skills.
The ability to plan and work effectively without high levels of supervision.
Ability to work ‘on the go' using mobile technology.
Strong resource and time management, and the ability to prioritise, delivering value for money.
Experience of working in a climate of legislative and organisational change.
Proven problem-solving and decision-making skills.
Resilience and able to deal with challenging situations and deliver sustainable outcomes.
Experience of analysing data and drawing conclusions.
To find out more about the role and the essential requirements for the role, please review the role profile.
If you would like to be part of our team, we would love to hear from you, create your application today and submit a copy of your CV alongside a covering letter detailing how you meet the criteria of the role!
Please note - Interviews for this role will take place week commencing 3rd November 2025.
There is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.
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Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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