Overview
We are pleased to be actively searching for a new dynamic person to join our Housing Services Team. We are looking for a driven, well organised individual who can work equally well as part of a team and also independently. Reporting to the Senior Allocations Officer, you'll have a good working knowledge of housing legislation and in particular the role of the Local Authority to manage and deliver a housing register for social housing. Educated to at least GCSE level (or equivalent experience) working within the housing sector, you will use your excellent interpersonal skills to build on relationships with partner agencies.You will play a key role in delivering housing need in the borough as part of a wider integrated Housing Solutions Team. You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent.
Responsibilities
The post holder will be directly responsible for:
* Assessing new applications to join the housing register, applying the Council's Allocations Policy and making judgements on an applicant's banding on the housing register
* Considering medical and welfare cases and assessing if criteria is met in relation to the policy
* Allocating social housing according to the relevant policies
* Confidence, enthusiasm and a flexible approach
* Excellent administration skills, numeracy skills, accuracy and attention to detail
* Good keyboard skills and the proven ability to learn and utilise new software
* Good customer care skills
* The ability to discuss sensitive issues with our customers calmly
* Excellent written and oral communication skills
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