Property Manager
Location: Inverness
Hours: Full Time
Type: Permanent
Salary: £28k - £32k plus £3,300 car allowance
Drivers Licence and car essential.
Face to face customer service experience is essential for this role.
Summary:
Our client is looking to appoint a Property Manager to be based in Inverness. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Main responsibilities:
Customer Experience/Engagement:
Responsible for the delivery of the customer excellence charter.
Building and maintaining relationships with both customers and contractors.
Responsible for processing and distributing regular customer communications
Administration co-ordination:
Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers.
Responsible for the management, movement and recording of property keys.
Assist property managers with administration elements of customer insurance claims.
Assisting with the preparation and distribution of quarterly customer invoices.
Responsible for processing property sales.
Record keeping:
Ensuring customer records are kept accurately and up to date.
Monitoring and maintaining both personal and shared mailboxes.
KPI’s:
Customer satisfaction (complaints % and survey/interviews).
Customer response times (% delivery vs target.
Person Specification:
Previous experience in a customer service-based role.
Strong communicator.
Ability to work well as part of a team.
Proficient using Office 365.
Ability to work to targets.
Work well under pressure.
Previous experience using a CRM based system is preferable, but not essential.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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