The role involves working 30 hours per week as a receptionist and administrator in an NHS general practice surgery, Spring Grove Medical Practice, Thornbury Road Health Centre, Isleworth TW7 4HQ.
See our website: springgrovemedicalpractice.co.uk
Main duties of the job
The receptionist role involves assisting patients face-to-face, by phone, and online; liaising with hospital departments, interpreter services, transport services, etc.
The administrative role involves processing messages by phone, fax, and email; handling repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments, etc.
About us
We are a training practice for GP registrars, clinical pharmacists, etc. Our premises consist of a spacious and modern health centre. We have 7,500 registered patients with a diverse community. Our team includes 4 doctors and trainees. We use EMIS Web (now called Optum) clinical software.
Job responsibilities
Working 30 hours/week, spread over Monday to Friday, with plenty of overtime opportunities. The working hours are:
* Monday: 12:30 to 18:00
* Tuesday: 08:30 to 13:30
* Wednesday: 12:30 to 17:30
* Thursday: 08:00 to 13:30
* Friday: 08:30 to 12:30 and 13:30 to 18:30
Start as soon as possible.
The receptionist role involves assisting patients face-to-face and by phone, liaising with hospital departments, interpreter services, transport services, etc.
The administrative role involves processing messages via phone, fax, and email; handling repeat prescription requests; data entry; contacting patients for appointments, etc.
Benefits include 4 weeks paid annual leave plus bank holidays, and the option to join the NHS pension scheme. Training will be provided.
Person Specification
Knowledge and skills
* Good interpersonal and communication skills
* Able to work well with other team members
* Enthusiastic about providing high-quality service
* Basic IT skills
Qualifications
* GCSE grades A to C in English and Maths
Experience
* Experience assisting or serving the general public in a work environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to reveal any criminal convictions.
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