Program Team Manager | Birmingham | Full-Time
What You Will Do
You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers.
What We Offer
1. Competitive Salary: Reflecting your skills and experience
2. Generous Leave: 25 days annual leave (pro-rated in hours)
3. Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
4. Comprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme
5. Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
6. Career Development: Extensive growth and advancement opportunities
7. Dress Down Fridays: Casual attire to wrap up the week
How You Will Do It
8. Lead the Help Desk team and act as the main escalation point
9. Manage customer interactions across pre‑sale, deployment and in‑life support
10. Plan and schedule installation and service work
11. Monitor delivery performance and escalate issues where needed
12. Coordinate documentation and support reporting
13. Work closely with planners and operational managers to align resources
14. Support continuous improvement and JCI values
What We Look For
Essential
15. Team‑management experience in a fast‑paced environment
16. Strong PC literacy (Microsoft Office)
17. Ability to build strong stakeholder relationships
18. Knowledge of electronic security systems
19. Ability to obtain NPPV3 & SC and complete CTC vetting
Preferred
20. Experience with orders/invoices
21. Knowledge of CBS, SAI, JDE, SMS, TMD, MAS
22. SharePoint or CEH experience
23. Project/Programme Management experience
24. A‑Level or equivalent; degree advantageous
#LI-MS2
#LI-Onsite
#ADTcustomerservice