Veterinary Care Assistant/Dispensary Technician
Role: Veterinary Care Assistant/Dispensary Technician
Location: Lime Trees Vets, Stoke-On-Trent
Contract: Full-Time, Permanent
At Lime Trees, we pride ourselves on our friendly and welcoming environment. We understand that behind excellent patient care is a happy, supported team – and that’s exactly what we offer. Our culture encourages passion, professional development, and wellbeing. You’ll be working alongside experienced vets, nurses, and support staff who are dedicated to doing their best for our clients and their pets.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Duties include but are not limited to:
* Stock rotation and checking of expiry date
* Ordering stock and restocking in the different areas of the building
* Unpacking orders and ensuring they are stored in the appropriate manner and temperature
* Stock storage temperature monitoring
* Assist in organising stock lists and stock take processes
* Timely sorting and organising of special orders for customers, ensuring they are ready for collection as soon as possible
* Clear communication with clients as regards to their products being ready for collection, or issues with supply
* Maintaining the consulting rooms stock and cleanliness to ensure smooth running of consultations. Including efficient customer service after theirconsultation of their medication to take home
* Clear communication to the whole team of stock issues and efficient timely investigation of alternative products or suppliers where needed
* Maintaining the dispensary cleanliness and organisation
* Running of blood and urine samples in our in-house lab and updating patient records accordingly
* Packaging samples to be run at our external labs in a timely and accurate manner
* Maintaining client and stock records accurately. -Maintaining the biosecurity of the building
* Assisting with washing bedding
* Patient restraint for consultations or procedures in a calm, kind effective manner
* Work as a team member including helping to maintain and improve morale and effective communication
* Maintain health and safety procedures at all times
* Assist nurses/vets to administer medication or perform procedures
* Attending to inpatients: general observations regarding demeanour and behaviour
* Walking/exercising of patients; feeding; grooming; cleaning and bathing; stimulation and re‑assurance/comfort
This is a full-time permanent role working 40 hours per week. You will also need to participate in a Saturday rota.
You might be a great fit if...
The position requires:
* Accuracy
* Precise updating of records
* Keenness for organisation and maintain hospital cleanliness
* High importance of client service
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client‑facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values‑led culture focused on care, community, and continuous improvement
What we offer our team
* 6.6 weeks' annual leave
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to Work scheme
* Learning and development opportunities via the IVC Evidensia Academy
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park
Lysander Road, Meir Park, Stoke-on-Trent, ST3 7WD, United Kingdom
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