Join to apply for the Head Of Operations - Healthcare role at Mitie.
Direct message the job poster from Mitie.
Principal Talent Partner @ Mitie | Sales Recruitment Expert
Better places, thriving communities.
The Head of Operations, reporting to the Account Director, is responsible for overseeing the efficient functioning of Soft Facility Services (Cleaning, Patient Catering & Waste), ensuring high-quality service delivery and compliance with contractual specifications and regulations. Responsibilities include managing daily operations, coordinating between departments, and implementing policies to improve service delivery. The role involves operational planning, cost control, resource management, monitoring service quality, and stakeholder communication. Maintaining safety standards and fostering a collaborative work environment are also key. Effective communication and problem-solving skills are essential for addressing challenges and driving continuous improvement.
Main Responsibilities:
1. Manage and deliver a large multi-service complex contract effectively.
2. Develop strategic plans and roadmaps for cleaning, catering, and waste services aligned with Mitie’s objectives, leveraging data analytics insights.
3. Own the P&L for these services, focusing on both growth and profitability, and making trade-offs as needed.
4. Ensure service delivery aligns with specifications and standards, meeting KPIs.
5. Drive high standards of service delivery, efficiency, and quality across the portfolio.
6. Collaborate with stakeholders to achieve contractual KPIs, ensuring client satisfaction.
7. Build and maintain long-term client relationships, positioning Mitie as a trusted partner.
8. Deputise for the Account Director when required.
9. Take ownership of issues and act promptly, maintaining high standards.
10. Develop operational plans to enhance service quality, profitability, and staff engagement.
What we're looking for:
* Experience in Healthcare or soft facilities management with cleaning and catering expertise.
* Strong communication skills and ability to challenge upwards with senior stakeholders.
* Proven team leadership, motivation, and management of diverse facilities teams.
* Disciplined, driven, and able to act as a role model.
* Ability to work under pressure and meet deadlines.
* Forward-thinking with a positive attitude and flexibility.
* Excellent IT, communication, and interpersonal skills.
* Experience managing managers and large teams.
Our benefits include virtual GP services, financial wellbeing support via Salary Finance, flexible lifestyle benefits through Choices, high street discounts, cycle-to-work schemes, life cover, pension contributions, share plans, and employee recognition programs like Mitie Stars.
Since 1987, Mitie’s 72,000 employees have been maintaining facilities globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, government, healthcare, and education sectors.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Management
Industries
* Facilities Services
#J-18808-Ljbffr