Key Duties include but are not limited to; Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors. Primary hands-on support for users at head office location. On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365) Updating data across various systems, working with the entire IT department to keep data consistent and up to date. Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site. Testing configuration and security changes to deploy into the business. Training Information Communications Technician Apprenticeship Level 3 The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. The modules include: Networking Essentials Cloud Services Mobile and Operating Systems Technology and Business Scripting and Automation EPA Readiness Training For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship. Qualifications required GCSE's grades 9/A* - 4/C including Maths and English. Skills required We are looking for someone who has a passion for IT, enjoys helping others and is eager to learn new skills. Prospects Possibility of a full time role upon completion. Qualification / Standard : ST0973 Information communications technician Duration 18 months