Location: Birmingham (Office-based)
Job Type: Full-time, Permanent
About Premium Linguistic
Premium Linguistic is a Birmingham-based interpreting and translation agency, established in 2014. Over the past decade, we have grown into a trusted language services provider for public and private sector clients across the UK.
We work with over 18,000 professional native linguists, delivering services in 350+ languages and dialects. Our client base includes local authorities, NHS Trusts, central government departments, and an expanding range of private sector organisations. We are particularly proud of our exceptional client retention within the public sector, which reflects our commitment to quality, reliability, and professionalism.
Due to continued growth and the award of new contracts, we are now looking for a Translation Assistant Project Manager to join our busy Birmingham office. This is an excellent opportunity for someone seeking early responsibility, clear career progression, and the chance to grow within a values-driven organisation that prioritises work ethic, professionalism, and community.
About the Role
As a Translation Assistant Project Manager, you will manage translation projects end to end, ensuring timely delivery, commercial viability, and high-quality outcomes. You will work with a wide range of public sector and private clients, coordinating professional linguists and acting as the key point of contact throughout each project.
The ideal candidate will be a highly organised multitasker, able to work calmly under pressure, communicate clearly with clients and linguists, and take pride in delivering work to a consistently high standard. Previous experience in translation project management or the language services industry is highly desirable.
Key Responsibilities
Receive and manage translation projects via email and our secure platform, from initial request through to delivery and invoicing readiness
Prepare accurate quotes based on volume, language combinations, turnaround times, and client requirements
Negotiate rates with translators while maintaining quality standards and commercial profitability
Prepare and format files for translation
Allocate work to suitably qualified linguists and monitor progress to ensure deadlines and specifications are met
Carry out basic quality checks before delivery to ensure client requirements are satisfied
Maintain clear and professional communication with clients and linguists throughout the project lifecycle
Prioritise urgent and high-risk projects effectively during peak periods
Ensure all project data, notes, and updates are accurately recorded on internal systems
Process amendments, cancellations, or additions to projects and ensure all parties are informed and confirmations issued
Arrange subcontracted services where internal resources are unavailable
Manage client accounts, building strong relationships with key stakeholders and understanding long-term project needs
Work closely with the Recruitment Assistant to ensure appropriate linguists are sourced for current and future projects
Support colleagues across departments when information is required
Handle incoming telephone calls from clients and linguists when necessary
Provide team cover during absences and support peak workloads
Troubleshoot issues and resolve problems quickly to maintain service standards
Skills, Experience & Qualities
Essential:
Strong IT and computer literacy
Excellent organisational and communication skills
Ability to work accurately under pressure and manage multiple projects simultaneously
Strong sense of responsibility, professionalism, and attention to detail
Desirable:
Previous experience in translation project management or the language services industry
Degree (BA or MA) in Translation Studies, Languages, or a related field
Familiarity with translation tools and software (e.g. SDL Trados or similar)
Personal Attributes:
Proactive, enthusiastic, and keen to take initiative
A positive team player who contributes to a supportive working environment
Commercially aware, with an understanding of how project management impacts profitability
Committed to continuous learning and professional development
Able to adapt and grow in a fast-paced, evolving environment
Decision-Making & Accountability
Prioritising workloads during high-volume periods
Identifying when issues or capacity pressures need to be escalated to management
Assessing project complexity and selecting appropriate linguists
Evaluating translator rates against client pricing and seeking authorisation where required
Determining when client queries or complaints should be escalated
What We Offer
A stable, permanent role within a growing and respected language services provider
Genuine career progression opportunities
A supportive, team-oriented working environment
Early responsibility and exposure to high-profile public sector clients