Customer Service Professional
Location: Stoke Poges
Contract Length: 6 month contract (potential for extension)
Overview
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are looking for an enthusiastic and dedicated Customer Services professional to join our dynamic Operations Team. You'll be at the forefront of delivering unparalleled service, handling a high volume of calls, written correspondence and internal queries with a smile.
Responsibilities
* Liaise effectively with internal and external customers via phone, letter, and email
* Resolve customer queries and requests accurately and efficiently
* Process financial amendments, transfer requests, and refunds within appropriate timescales
* Maintain accurate and up-to-date customer records
* Collaborate with team members, offering proactive support during peak periods
* Identify and implement process improvements that enhance the customer experience and drive business efficiencies
* Adhere to industry and regulatory guidelines
* Effortlessly manage switchboard calls, directing customers to the right department with exceptional service
If you're ready to add value and grow your career, apply now!
Experience / Skills required
* A proven track record of delivering exceptional customer service, both verbally and in writing
* Experience in a Customer Services team
* Proficiency in Microsoft Office packages
EEO Statement
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
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