Entity: People, Culture & Communications Job Family Group: HR Group Job Description: As the Retail L&D Manager for Europe, you will be responsible for crafting, developing, and implementing innovative learning and development programs that improve the performance and capabilities of our retail workforce across the European region, directly supplying to our customer-centric goals. Job Responsibilities: Own the end‑to‑end build and delivery of impactful learning solutions for European retail operations, applying agile methods to ensure adaptability and iterative improvement. Build a culture of continuous learning and knowledge sharing across the retail network, using clear and effective communication strategies. Analyze data to identify performance gaps, measure the efficiency of L&D programs, and provide actionable insights for ongoing improvement. Partner with regional retail leadership and HR business partners to translate business needs into customer‑centric learning strategies that drive measurable results. Lead all aspects of the full learning content lifecycle from concept to deployment, ensuring engaging, high‑quality materials that support performance and compliance. Apply performance consulting techniques and user experience research to diagnose issues, recommend solutions, and continuously improve learning effectiveness. Job Qualifications: Confirmed experience in Learning & Development management within retail or fast‑paced environments. Expertise in practices, performance consulting, and data analysis to develop, deliver, and measure L&D solutions. Positive relationship, communication, and partner leadership skills with the ability to influence at all levels. Deep understanding of customer-centric thinking, behavior change methodologies, and encouraging knowledge‑sharing cultures. Skilled in learning content build, management, and marketing strategies that drive engagement and adoption. Familiarity with talent management frameworks, user experience research, and effective writing for reports and training materials. Fluency in English required; European languages and qualifications (CIPD, HR, Education, Business Administration) are helpful. Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Collaboration, Communication, Continuous Learning, Creating and measuring impact, Curiosity, Customer centric thinking, Data Analysis, Decision Making, Design Thinking, Knowledge Sharing, Leadership development, Learning application and behavioural change, Learning content design and management, Learning delivery and facilitation, Marketing learning, Performance Consulting, Stakeholder Management, Talent Management, User experience research, Writing skills Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.