A bit about us
Grind is a coffee company that lives in London. After opening Shoreditch Grind in 2011, the brand expanded across London with cafés and a production coffee roastery. 2020 changed Grind beyond recognition and since then we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our pink pods, the UK’s first home compostable coffee pods for Nespresso® machines, available online as well as in Waitrose.
Based in Shoreditch, we have a team of talented people working on everything from product development to creative production, to customer experience.
Since 2011 we’ve been serving flat whites to the people of London from our London cafés, and in 2019 we took Grind online - and since then we’ve shipped tens of millions of our pink compostable coffee pods to customers around the world.
This year we took Grind coffee into supermarkets for the first time. This new pillar of the business allows our products to be an extension of our brand. We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go. It allows our products to be an extension of our brand.
A bit about the role
In 2023, we launched Grind coffee products into supermarkets & wholesale, with 2024 to be our biggest year yet. Having originally conquered the high street, then built a hugely successful D2C business, we are now focused on succeeding in B2B having launched in 4 major UK supermarkets.
This new pillar of the business allows our products to be an extension of our brand.
We are bringing the quality of our café experience into everyone’s coffee cup - whether they’re at home, at work, or on the go.
We are currently recruiting a Senior National Account Manager to spearhead the success of our brand in a major UK supermarket.
Responsibilities
* Cultivate and nurture strong relationships with internal and customer key stakeholders to create a foundation for long‑term partnerships and business growth.
* Oversee product management across three categories: coffee beans, pods, and ready‑to‑drink iced coffees.
* Partner closely with our Brand and Marketing teams to create innovative sales and marketing plans customised for the account to achieve targeted sales goals.
* Utilise data insights to optimise merchandising strategies and develop winning product solutions.
* Collaborate closely with Sales and Roastery Operations teams to ensure exceptional customer satisfaction and operational excellence.
You’ll have
* To be successful we need a passionate team player who exudes positivity and a can‑do attitude.
* This is a business that has strong values and exciting plans for sustained growth, so you will need to mirror the ambition of the business.
* You will already have a strong background in branded consumer business and account management.
* Branded FMCG training.
* Big four supermarket account management experience.
* Experience of food & beverages is essential.
* High drive and ambition‑led mindset.
* Strong relationship skills, both internally and externally.
* SME mindset – don multiple hats.
* Most importantly, this is about your style and drive, as this is a business that puts the customer and its employees front and centre of everything they do. We need team players who want to have fun and genuinely enjoy what you do.
Benefits and perks
* Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
* SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
* Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
* Stream: Take control of your finances with on‑demand access to your earned wages, financial coaching, and more.
* Employee Loan: Access an interest‑free loan of up to £1,000 to help with unexpected expenses.
* Discounts online: Up to 40% off our retail line online.
* Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
* Team Events: Participate in regular team events and enjoy a stocked office with healthy breakfast and snacks.
* Family & Friend Discounts: Special discounts for family and friends.
* Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
Salary
Dependent upon experience but c £70,000‑75,000, bonus and benefits.
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