Breakdown Centre Controller
Coventry (Head Office - Office-Based)
Full-time - 37.5 hours per week (flexibility required)
The Opportunity
We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team.
This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality.
You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.
Key Responsibilities
Coordinate and manage breakdowns, defects and tyre-related incidents across a national network
Assess incidents and determine the most appropriate and cost-effective solution
Allocate work to approved service providers, including workshops, dealers and mobile technicians
Monitor supplier performance, ensuring adherence to service level agreements
Control and authorise repair costs in line with budgets and contractual agreements
Manage and challenge supplier invoices, raising purchase orders where required
Track and control breakdown and tyre spend
Review vehicle history systems to support informed decision-making
Ensure timely communication between all stakeholders, including customers and suppliers
Identify underperforming suppliers and recommend improvements
Support recharge processes where applicableAbout You
Previous experience in a breakdown control, fleet maintenance, or workshop environment
Strong technical knowledge of LGV/HGV maintenance and standards [Breakdown...er 2026_FR | Word]
Experience working in a high-pressure, fast-paced control room or operations environment [Breakdown...er 2026_FR | Word]
Understanding of relevant legislation (e.g. roadside safety standards such as PAS43) [Breakdown...er 2026_FR | Word]
Excellent communication skills with the ability to liaise at all levels
Strong organisational and problem-solving abilities
Commercial awareness with a focus on cost control
A proactive, team-oriented approach with a strong work ethicWhat's on Offer
Opportunity to join a well-established and growing organisation
Key role within a centralised operations function
Supportive team environment with opportunities for cross-training
Competitive salary and benefits package