Overview
As the Facilities Manager you will be responsible for enhancing and transforming our client, and their sub-tenant workplaces across the Nottingham site. Take ownership of FM service delivery and ensure consistent, high-quality performance.
Responsibilities
* Plan and manage Moves & Changes, ensuring effective stakeholder engagement.
* Oversee building compliance with health & safety and legislative requirements.
* Line manage the on-site FM team, including rotas, absence, performance management, and appraisals.
* Promote and embed a safety-first culture across all activities.
* Carry out health and safety audits and ensure compliance with regulations and guidelines.
* Anticipate client needs, resolve issues swiftly, and deliver exceptional customer service.
* Monitor client satisfaction, address complaints, and provide service delivery updates regularly.
* Recommend and implement improvements to service delivery in line with workplace strategy.
* Ensure that operational needs align with client objectives and employee experience.
* IOSH Managing Safely (or equivalent).
* Level 2 Food Safety in Catering (or willingness to achieve).
* Serving the Allergic and Food Intolerant Customer (or willingness to achieve).
* Demonstrable experience in a customer-facing Facilities Management environment.
* Proven experience leading teams within FM, projects, or contract delivery.
* Experience delivering services to SLA/KPI standards.
* Excellent communication (written and verbal) with influencing and negotiation skills.
* Skilled in relationship building and stakeholder engagement.
* Highly organised with strong time management and workload prioritisation.
About Disability Confident
Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
Diversity and Inclusion
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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