OVERALL SUMMARY Join TrinityBridge Operations team where you will undertake and/or oversee all of the processes and procedures within the team. Ensure that all tasks are completed in a timely manner, and that exceptions, issues and related items are identified, escalated and resolved in a timely manner. RESPONSIBILITIES Oversee the accurate and timely completion of BAU activities Escalating issues of issues when appropriate Ensure compliance with team procedures and ensure that these are kept up to date Ensuring that system / process validation checks are implemented. Ensuring configuration changes are documented in line with company policy. Use subject matter expertise to assist with resolving complex process challenges, escalating priorities to ensure a positive client and employee experiences. To assist with ensuring procedures are up to date and provide technical coaching in regard to revised procedures, system enhancements or regulatory changes affecting the department. Suggest ways to mitigate areas of risk / exposure with the department that have been identified. Provide root cause analysis of significant and repetitive reconciliation breaks. To provide process improvements to identified opportunities within the department which could increase efficiency and enhanced client / user experience. To perform departmental testing when required. WE WOULD LOVE TO HEAR FROM YOU IF: Operates with a risk management mindset. Data literate, advanced Microsoft Excel skills Strong focus / attention to detail Priorities effectively Understands and follows processes Strong understanding of the CASS rules would be desirable Ability to work quickly and accurately within very tight deadlines. Ability to multi-task and to prioritise and plan own workload. Excellent communication skills (written and verbal) Strong coaching skills Consistently demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity). At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. LI-EM1 LI-SY1 LI-JJ1