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We’re recruiting for a Communications / MI Analyst to join us. You will be developing and analysing data to drive insight and effectively monitor, reconcile, and troubleshoot data issues around the production of our customer communications. Also, conducting cost analysis of our customer communications and taking responsibility for developing reports and dashboards around the effectiveness of our digital communications.
What you'll be doing:
1. Developing reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams, ensuring end users are trained on new reports
2. Utilising communications data to conduct cost analysis and support analysis to drive insight and contribute to business cases and front door submissions
3. Liaising with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications
4. Providing general administration services for the Customer Communications Team such as mailbox management, invoice processing, and reconciliation
5. Supporting the Customer Communications team by utilising Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications (including A/B testing)
6. Troubleshooting data issues and supporting in investigating and managing technical production incidents
7. Supporting the team in prioritising customer-centric improvements for the customer journey in response to relevant customer and stakeholder feedback, keeping inclusion considerations and vulnerable customers in mind
Company Description
Helping over ten million people around the world manage their savings, retirement plans, and life insurance requires a lot of people behind the scenes. It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk, and Corporate Affairs – to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives and contributing to the success of the business every day.
Qualifications
Who we're looking for:
1. Work experience as a data analyst, cost analyst, or in a related field
2. Knowledge of Adobe Analytics
3. Experience of Power BI
4. Experience of SQL (crafting SQL queries to extract data from source using SQL fundamentals)
5. Experience with / exposure to a relevant database platform such as SQL Server, Oracle, DB2, Snowflake, etc. Ability to work with stakeholders to assess potential risk
6. Ability to translate business requirements into non-technical, lay terms
We offer various benefits including performance bonuses, pension contributions, life assurance, private medical insurance, generous holiday entitlement, family leave, electric car scheme, discounts, and modern office spaces.
Additional Information
Legal & General is a leading financial services organisation, recognized in 2023 for its leadership and heritage. We are committed to an inclusive culture, flexible working, and supporting your career development. We welcome candidates with diverse backgrounds and needs. If you’re interested in learning more, we’d love to hear from you.
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