+ Build rapport and relationships with Customers
+ Be flexible on tasks across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, kitchen, and general housekeeping throughout the Club. This includes checking toilets and ensuring presentation is always to a high standard.
+ Support with other duties as requested by the line manager.
+ Ensure a Safer Gambling Environment for all Customers and Colleagues across all channels: online, in club, and live.
Qualifications and Experience
* Experience in delivering first-class, personalised customer service in a face-to-face role, preferably in hospitality, retail, or leisure.
* Outstanding communication skills adaptable to different situations.
* Experience handling cash and basic numeracy skills.
* Ability to challenge the status quo and ensure customers follow company policies and standards.
* Applicants must be 18+.
Join Our Team
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere supportive that encourages learning and growth? If you consider yourself a people person, we’d love to hear from you!
Join us as a Customer Assistant at our Widnes Club, offering a 20-hour flexible contract over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant, you will go above and beyond to provide exceptional service, always looking after our Customers with care — because caring for people is in our DNA.
Our Benefits
* A physical and mental wellbeing app providing fast remote access to a GP and more.
* Thrive App for mental wellbeing, approved by the NHS.
* Buzz Brights Apprenticeships.
* Buzz Brilliance Awards Employee Recognition Scheme.
* Buzz Learning, our digital platform with hundreds of online courses.
* In-house training in fire safety, food safety levels 1 & 2, COSHH, and more.
* Access to Trained Mental Health Advocates.
* 4 weeks annual leave plus public holidays (pro-rated for part-time colleagues).
* Buy Holidays Salary Sacrifice Scheme (if eligible).
* Staff discount: 50% off bingo tickets, food, and soft drinks.
* Refer a Friend Scheme.
* Life Assurance.
* Pension Scheme.
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