Ambulance Care Assistant – Mental Health
Join the Ambulance Care Assistant – Mental Health role at EMED Group.
We are looking for enthusiastic, care‑focused individuals to join our Safe Care Division (Secure Mental Health). Preferably, you will have experience in a care, security, prison or public service background.
Your main responsibility is to support police and other professionals transporting service users to and from healthcare facilities. You will work alone or in a 2‑ or 3‑person team, so a full UK driving licence is essential. Full training will be provided for this rewarding role.
This is a full‑time role, working either 8‑hour shifts Monday to Friday or 10‑hour shifts on a 4‑on‑4‑off basis (including weekends) on a rota basis, with shifts covering 24 hours per day. (Please only apply if you can commit to these hours).
Benefits
* £13.06 per hour
* Life Assurance – £5,000 financial protection for you and your family
* 24/7 online/telephone GP consultation and access to prescriptions
* Second‑opinion medical support following diagnosis or treatment pathway
* Cash‑plan benefits (including dental, optical and chiropody)
* Access to mental health and physiotherapy consultations
* Legal advice on domestic issues (motoring offences, wills, personal injury)
* Financial guidance on retirement, tax savings and state benefits
* Long Service Recognition Scheme – increased annual leave at 5‑year intervals
* Values‑based Internal Recognition Scheme with financial reward and annual event
* Refer a Friend recruitment incentive scheme
* EMED Foundation – support for colleagues and local communities
* Paid holiday entitlement
* Pension scheme
* Blue Light Card
* Uniform provided
* Employee Assistance Programme (EAP) support
* Flu vaccination (through internal campaign Autumn/Winter)
Main Duties
* Work as part of a team to support the service user on board.
* Ensure the vehicle is safely and responsibly driven.
* Assist service users with challenging behaviour or mental health illnesses.
* Support challenging service users who may need physical intervention.
* Transport vulnerable service users between hospitals, homes, prisons and other care settings.
* Liaise with hospital staff and police for safe conveyance.
* Lift, secure, and help service users in and out of the ambulance.
* Hand over service users to appropriate staff on arrival.
* Transfer service users from beds to stretchers, chairs to chairs, or similar, both in and out of hospital and medical/commercial flights.
* Keep the ambulance safe, clean, and tidy.
Successful Candidates Will Have
* Full UK driving licence.
* Experience in a care, security, prison or public service background.
* Commitment to patient care and ability to build rapport with patients.
* Effective communication skills, especially in emotional and difficult circumstances.
* Calm, considerate, careful driver with no more than six penalty points on the licence.
* Natural flair for teamwork and collaboration.
* Physical fitness for patient handling and occasional restraint.
* Ability to problem‑solve and identify changes in patients’ behaviour in demanding situations.
About EMED Group
The merger of ERS Medical and E‑Zec Medical has created EMED Group, the largest patient transport and care partner to the NHS with about 4,000 colleagues across 60 depots. We provide transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to equality, diversity and inclusion, and to providing an inclusive, safe working culture for all employees and patients.
#J-18808-Ljbffr