Our client is looking for a Hotel Guest Services Assistant
Purpose and scope of role;
To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.
Responsibilities;
1. Sense of Arrival and Departure
2. Welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
3. Escort all guests when possible.
4. Park cars and retrieve them according to their Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
5. Maintain cleanliness and order on the driveway.
6. Have knowledge of the area including assisting guests with directions.
7. Deliver and collect luggage promptly and according to the hotel standards.
8. Load and unload luggage into guests cars or taxis.
9. Handle all personal items with care so that no damage occurs.
10. Maintain accurate records of the movement of luggage in an...