Aftersales Advisor Vacancy! Our client, a reputable automotive dealership in Rochester, Kent, is seeking a highly motivated and experienced Aftersales Advisor to join their dynamic team. This is an excellent opportunity for a professional dedicated to delivering exceptional customer service and managing complex aftersales cases. Benefits for the successful Aftersales Advisor: Competitive salary between £30,000 and £34,000 per annum OTE up to £36,000 with performance-based progression Flexible working hours, Monday to Friday with Saturday mornings Supportive team environment with career development prospects Opportunity to work within a well-established automotive dealershipDuties of the Aftersales Advisor: Managing warranty claims and customer complaints efficiently and professionally Handling aftersales issues and resolving customer concerns to maintain satisfaction Using ticketing systems to document and collate relevant information accurately Coordinating with technical teams and management for warranty approvals or re-visits Following up with customers post-interaction to ensure satisfaction and retention De-escalating tense situations and managing difficult conversations with tact Conducting reports and identifying opportunities for additional sales or service follow-up Maintaining accurate records and documentation of all interactions and cases Supporting the team in implementing effective processes ...