Job Description Senior Customer Support Manager | Sustainability Consultancy | Hybrid - Southampton Preferred
A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.
The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.
Role Overview
The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.
Key Responsibilities
✔️ Help to lead and develop the customer support team
✔️ Build and optimise support processes and tools
✔️ Monitor and analyse KPIs and customer feedback
✔️ Work cross-functionally to improve client satisfaction
✔️ Foster a culture of accountability, empa...