Customer Operations Supervisor/Lead - Maidstone
Salary: £40,000 per annum
Location: Maidstone
Contract: Full-time, Permanent
Are you an experienced leader with a passion for delivering exceptional customer service? We're looking for a Customer Service Team Leader to join our dynamic team in Maidstone.
What You'll Do
Lead and motivate a team of customer service advisors to achieve performance targets.
Ensure outstanding service delivery across all customer touchpoints.
Monitor KPIs and implement strategies for continuous improvement.
Handle escalated queries and provide solutions promptly.
Support training and development to enhance team skills.
What We're Looking For
Proven experience in a customer service leadership role.
Strong communication and people management skills.
Ability to work under pressure and meet deadlines.
A proactive approach to problem-solving and process improvement.
What We Offer
Competitive salary of £40,000.
Opportunities for career progression.
Supportive and collaborative work environment.
Additional benefits package (details available upon application).Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK