A reputable recruitment agency is seeking a Service Assurance Team Leader in Irlam to lead a team of Service Desk Analysts. This position involves ensuring operational efficiency, coaching team members, and maintaining service excellence in a fast-paced telecom environment. The ideal candidate will have considerable experience in service desk operations, strong problem-solving skills, and a good understanding of network systems. This role allows for flexible, hybrid working and offers opportunities for team events and culture building. #J-18808-Ljbffr