Role Overview
proAV is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.
About The Role
We are looking for an experienced AV Field Service Engineer to join our Field Engineering team, responsible for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLAs and KPIs. You will develop and sustain excellent Customer relations, provide first‑class technical support for immediate fault resolution, and ensure fault resolution to client satisfaction while upholding the commercial impact of the account. You will also manage and update fault tickets in a timely manner.
Key Responsibilities
* Field service engineering work as required
* Onsite service engineering covering client sites as required
* Travel to client sites (including European travel if required)
* Site and event coordination and support
* Preventative maintenance calls as required
* Rotation of client sites as required
* Site surveys
* Small works installations, including handover to client
* Work any rotational shift basis as required
* Administration necessary to support engineering role
Desirable Skills
* Technically proficient in AV/VC/UC technologies
* Able to manage client communications and escalations
* Calm under pressure
* Ability to take responsibility
* Ability to multi‑task and prioritise
* Excellent communicator on telephone and email
* Meticulous attention to detail
* Organised
* Flexible approach
About ProAV
ProAV designs, integrates and supports blended technology solutions with AV, UC and beyond, offering end‑to‑end services and 24/7/365 support to enhance global collaboration and empower communication. We have completed over 700 projects worldwide and manage, monitor and protect our clients’ business‑critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion
ProAV is an equal‑opportunity employer committed to supporting and promoting an inclusive culture for all employees and job applicants. We do not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Employment decisions are based on business needs and qualifications. ProAV offers personal and professional development opportunities and supports work‑life balance through family‑friendly policies.
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