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About Sayari:
Sayari is a venture-backed and founder-led global corporate data provider and commercial intelligence platform, serving financial institutions, legal and advisory service providers, multinationals, journalists, and governments. Thousands of analysts and investigators in over 30 countries rely on our products to safely conduct cross-border trade, research front-page news stories, confidently enter new markets, and prevent financial crimes such as corruption and money laundering. Our company culture is defined by a dedication to our mission of using open data to prevent illicit commercial and financial activity, a passion for finding novel approaches to complex problems, and an understanding that diverse perspectives create optimal outcomes. We embrace cross-team collaboration, encourage training and learning opportunities, and reward initiative and innovation. If you like working with supportive, high-performing, and curious teams, Sayari is the place for you.
Position Description:
The Customer Success (CS) team at Sayari is responsible for managing the post-sale relationships between Sayari and our global client base. The CS team maintains long-term engagements by supporting client goals, driving product adoption, and executing on a well-defined account strategy. All CS team members are advocates who help customers fully leverage Sayari's passion and expertise.
The Strategic Account Director is responsible for managing Sayari's relationship with a portfolio of named public and private sector clients. The role will require managing engagement with stakeholders across the client organizations to ensure that clients realize and can communicate a return on their investment in Sayari. Strategic Account Directors work with cross-functional teams across Sayari to help clients fully leverage Sayari products, passion, and expertise. Ultimately, the ideal candidate will be able to execute an account strategy that secures contract renewals and promotes expansion of the commercial relationship.
Job Responsibilities:
• Manage Sayari's relationship with a named book of public sector clients
• Develop and support strategies for successful customer onboarding, product deployment, customer engagement, and product adoption.
• Work with Product, Engineering, Solutions, and Marketing teams to ensure timely customer communication.
• Maintain accurate and up-to-date records of customer structures, active users, and key stakeholders in CRM and Account Planning documents
• Execute on client / account-specific strategies for ensuring retention and identifying whitespace
• Analyze account health metrics and intervene as needed.
• Serve as the first point of contact to proactively address client concerns and ensure maximum return on investment
• Provide reports to revenue leadership that accurately forecast against quarterly and annual targets
Skills & Experience:
• 5 + years in a program or account management role
• Understanding of public sector buying cycles, organization hierarchy, and personas
• Experience in Risk & Compliance or Trade Compliance / Investigative workflows preferred.
• Strong organizational skills and the ability to manage complex projects with tight deadlines
• Strong written and verbal communication skills
• Ability to travel up to 20%
Benefits:
• Limitless growth and learning opportunities
• A collaborative and positive culture - your team will be as smart and driven as you
• A strong commitment to diversity, equity & inclusion
• Exceedingly generous vacation leave (25 days!), company holidays, parental leave, floating holidays, flexible schedule, & other remarkable benefits
• You will be eligible to participate in a UK pension plan with a company sponsored match at the end of the year
• Outstanding competitive compensation & commission package
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