Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline.
We help some of the world’s largest companies empower their people with critical workplace skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands‑on instructors. The result is tailored, outcome‑driven learning solutions built by people who know technology, your sector, and your organisation’s needs.
As a growing organisation, every person on our team plays a key role. This is more than just a job, it’s an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If you’re excited to be part of something purposeful, collaborative, and fast‑moving, we’d love to hear from you.
Role Overview
As a Customer Success Manager, you will operate as the primary commercial partner for a portfolio of strategic customers, driving revenue growth and deeper product adoption across our clients. Your core mission is to expand the value of our learning solutions within your account, not only by understanding client needs, but by identifying new opportunities, shaping demand, and positioning our offerings as essential to their business success. You will lead high impact conversations that uncover business challenges, influence decision makers, and secure alignment on solutions that drive measurable outcomes.
Through strategic business reviews and proactive engagement, you will deliver growth by creating upselling and cross sell opportunities, build strong pipelines within existing accounts, and convert insight into commercial results. By combining relationship management with a strong consultative sales mindset, you will strengthen long‑term partnerships while consistently driving renewals, expansion, and account growth. Every interaction should advance commercial outcomes, increase customer investment, and support long‑term revenue success.
Key Responsibilities
* Act as the primary commercial partner for your accounts, developing strong relationships that drive growth, strengthen loyalty, and increase long‑term client investment.
* Lead discovery calls and strategic workshops to uncover business challenges, quantify commercial opportunities, and position our learning solutions as high value, outcome driven offerings aligned to client priorities.
* Become proficient with the Neueda products and services set and demonstrate key understanding to clients and internal stakeholders.
* Own and resolve client escalations with a commercial mindset, protecting revenue while ensuring confidence in our ability to deliver.
* Leverage client insight and feedback to influence future program design and enhancement, working closely with learning SMEs to shape solutions that increase adoption and account expansion.
* Conduct regular strategic business reviews to ensure alignment with client priorities, mitigate risks, and foster opportunities for further collaboration.
* Partner with operations, delivery, and product teams to ensure client outcomes are met and commercial opportunities identified, captured and progressed.
* Monitor and analyse account performance data to drive sales activity, ensuring targets are consistently met or exceeded across renewals, expansion, and upsell.
* Oversee contract progression and renewals, ensuring timely signatures, accurate commercial terms, and long‑term commitments that maximise account value.
* Identify process efficiencies to improve overall productivity for the Client Success Team and Neueda.
* Champion client success stories and provide case studies that can be leveraged for marketing purposes.
* Use CRM and other internal tools to maintain and track pipeline health in accordance with the Neueda playbook.
Key Skills and Experience
The ideal candidate should have a proven ability to achieve commercial targets in a global financial services or similar ecosystem. They should also be client focused, leveraging data‑driven insights, customer engagement tactics and strategies to act as the voice of the customer internally. You will advocate for their needs ensuring that the training propositions being offered align with their goals and objectives. They should be a self starter with a creative approach proactively identifying opportunities to optimise customer experiences, designing innovative solutions, and driving continuous improvement.
* Proven experience (8+ years) in a Senior Customer Success or Senior Account Management role preferably with a technology or training experience.
* Proven ability to succeed in a commercially driven scaling company.
* A track record in record of delivering exceptional customer experience and securing growth in a commercial role.
* Strong communication and interpersonal skills, with the ability to build rapport and trust with senior‑level stakeholders.
* Strong commercial acumen, with the ability to identify growth opportunities and contribute to revenue‑driving initiatives.
* Experience with requirements gathering, client consultations, and tailoring solutions to meet client needs.
* Expertise in managing client feedback processes and incorporating insights into actionable improvements.
* Comfortable facilitating SteerCo meetings and managing multiple stakeholders, often at C‑suite level.
* Strong organizational and time management skills, with the ability to juggle multiple clients and projects simultaneously.
* Ability to work independently and as part of a cross‑functional team.
* Proficiency in CRM tools and Microsoft Office Suite (Excel, PowerPoint, Word).
* Experience utilising AI tools to leverage customer insights that contribute to faster growth and customer benefit.
* A passion for customer success and helping clients achieve their goals.
* Bring previous experience in mentoring team members to support their professional development, while cultivating a positive and collaborative team culture.
What We Offer
* Competitive salary and benefits package.
* Opportunity to work in a rapidly growing company with a dynamic team.
* Professional development and career growth opportunities.
* A supportive and collaborative work environment.
Please note applications close on Friday 3rd April
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