Job title
Call Centre Advisor
Department
Sopp+Sopp, First Response Team
Location
Peterborough - This position is office based, you will need to live within commutable distance of the office.
Hours Available
* 18.75 hours/week - 9:30-14:00 Mon, Weds, Fri and 8:45-14:00 Sat
* 18.75 hours/week - 17:00-20:30 Mon, Weds, Fri and 14:00-19:15 Sat
* 18.75 hours/week - 9:30-14:00 Mon, Tues, Thurs and 8:45-14:00 Sun
* 18.75 hours/week - 17:00-20:30 Mon, Tues, Thurs and 14:00-19:15 Sun
The role includes a 6-8 week training programme which will include working 09:00-17:00 Monday to Friday for the first four weeks.
Salary
£26,288 pro-rated based on hours
We’re looking for a Call Centre Advisor to be part of our success story.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
* Receiving a high volume of inbound calls from Customers and third parties.
* Using Activate Groups bespoke software and databases to accurately record the information provided.
* Work within agreed Customer SLAs and personal KPIs.
* Collaborating with other teams across the business.
* Communicating with other companies as necessary to resolve queries.
Skills and experience
* Focus on the customer: Take personal responsibility for delivering exceptional customer service.
* Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
* Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
* Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
* Ability to handle high volume of calls daily.
* High attention to detail.
* Proficient in use of software packages.
* Experience of working in a target driven environment desirable.
* Ability to multi-task.
* Previous experience working in a Call/Contact Centre or Customer Support role desirable.
* Comfortable with a fast paced and changing environment.
Benefits
* 33 days holiday (including bank holidays)
* Quarterly bonus scheme
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody!
#J-18808-Ljbffr