Overview
Ready for your next career move? Looking to join a fast-growing, purpose-driven organisation where your leadership and client management skills can shine? We have an exciting opportunity for a Contract Operations Manager to join our team. This role is perfect for someone who thrives on delivering outstanding customer service and operational excellence, and who is ready to take on a high-impact leadership position. At NSL, part of Marston Holdings Ltd, we work with public and private sector clients across the UK with services spanning parking and street management to tailored compliance solutions. Our work helps make communities safer, fairer, and more accessible. You will be part of a friendly team helping keep neighbourhoods running smoothly.
Responsibilities
* Lead the operational delivery of key services to one of our prestigious clients.
* Manage service performance, ensure SLAs and KPIs are exceeded, and be a trusted partner in the ongoing development of the client relationship.
* Oversee a team of around 100 colleagues, demonstrating strong leadership, excellent communication, and sound commercial acumen.
Qualifications
* Exceptional people management skills — able to inspire and lead to drive performance.
* Proven experience managing P&L accounts.
* Ability to meet and exceed contractual KPIs through effective operational leadership.
* Experience handling recruitment, performance management, and HR matters.
* Confident managing client relationships and internal stakeholders.
* Project management capability and a solutions-focused mindset.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Full UK driving licence (desirable).
* Previous experience in the parking industry is not required — just a willingness to learn the basics before your interview.
Salary and Benefits
* £37,000 to £42,000 per year
* Car allowance of £3,995
* 25 days annual leave + bank holidays
* Pension scheme
* Staff benefits tailored to your lifestyle — including retail and travel discounts and wellbeing support
* Enhanced maternity and paternity packages
* A chance to work with a supportive, ambitious team and make a real difference
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