Duty Careline Officer London Borough of Hammersmith & Fulham Location: Hammersmith, London Contract: Initial 3-month contract Hours: 36 hours per week (including out-of-hours shifts) Pay Rates Standard Hours (Office Hours): £27.48 per hour (Umbrella) (£21.52 per hour (PAYE exclusive)) Out of Hours (4:00pm – 9:00am): £32.37 per hour (Umbrella) (£25.29 per hour (PAYE exclusive))Shift PatternsWeekdays: Days: 9:00am – 4:00pm Evenings: 3:45pm – 10:15pm Nights: 10:00pm – 9:15amWeekends (2 shifts only): Days: 9:00am – 9:15pm Nights: 9:00pm – 9:15am About the Role We are seeking a dedicated and responsive Duty Careline Officer to join the Careline service in Hammersmith. This vital role supports a 24/7 emergency call handling and response service, ensuring the safety and wellbeing of vulnerable residents. You will be responsible for operating the Careline and Emergency Control Room during core hours, while also contributing to out-of-hours coverage, including emergency visits. A full UK manual driving licence is essential for this role. Key Responsibilities Respond to all incoming telephone and alarm calls, assessing urgency and coordinating appropriate responses Provide emergency visiting support to service users, offering practical and emotional assistance Liaise with emergency services, care agencies, next of kin, and other stakeholders Maintain accurate an...