Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market.
If you're proactive, tech-savvy and want to grow, - this could be the role for you.
You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.
Overview
Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market.
If you're proactive, tech-savvy and want to grow, - this could be the role for you.
You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen.
Day-to-Day
* Managing support tickets to ensure timely responses and resolutions.
* Being the first point of contact for clients raising support requests.
* Resolve system configuration issues and escalate complex issues where necessary.
* Collaborate with other teams to feedback common issues that impact platform performance.
About You
* Previous experience in a technical support or helpdesk role
* Familiarity with ticketing tools (Zendesk desirable)
* Strong communicator with technical and non-technical users.
* Understanding of technical configuration
If this role is of interest then please get in touch with a CV or any questions you may have.
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