Join Our
Award-Winning Team at The Fife Arms – Guest Experience Manager
Are you
passionate about creating unforgettable guest experiences in a truly remarkable
setting? We’re looking for a Guest Experience Manager to join our
award-winning team at The Fife Arms, a luxury 5-star hotel located in
the breathtaking village of Braemar, at the heart of the Cairngorms National
Park.
Celebrated
with 2 MICHELIN Keys and recently named No. 1 Hotel in Europe (Rest
of UK) in the Condé Nast Traveller UK Readers' Choice Awards 2024,
The Fife Arms offers a unique blend of art, history, and Highland hospitality.
We are
proud to be recognised not only for our guest experiences but also as an
exceptional employer—winners of Aberdeen City & Shire’s Employer of the
Year and honoured for our dedication to staff wellbeing in the Northern
Star Business Awards.
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Your Role
As Guest
Experience Manager, you will be the heartbeat of our guest journey—curating
tailored, thoughtful, and truly bespoke experiences from arrival through to
departure. You’ll work closely with teams across the hotel to ensure every
detail exceeds expectations, managing key moments and interactions with a
personal, polished approach.
You’ll
also lead our Duty Manager team, acting as the key connector across departments
to deliver
consistently
seamless service in line with LQA and Fife Arms standards.
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What
You'll Be Doing
* Designing and
coordinating elevated, personalised guest experiences with creativity and
flair.
* Anticipating guest needs
and identifying opportunities to surprise and delight.
* Organising bespoke
moments, from engagement celebrations to unique Scottish Highland
adventures.
* Being a visible presence
throughout the hotel—engaging with guests, supporting staff, and enhancing
every aspect of the stay.
* Leading the Duty Manager
team and ensuring smooth cross-departmental collaboration.
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Who We're
Looking For
* Experience in a similar
luxury hospitality role, ideally with LQA or Forbes background.
* Confident using Opera
Cloud, Simphony, and SevenRooms.
* Passionate about
hospitality with a natural, guest-focused approach.
* A calm, composed leader
who thrives in a dynamic environment.
* Creative, curious, and
enthusiastic—someone who finds joy in storytelling and detail.
* A genuine interest in
art, culture, and creating immersive experiences.
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Why Join
Us?
* Relocation support to
help you settle into Scottish Highland life
* 30 days annual leave
* A complimentary annual
stay for you and a guest
* Enhanced pension scheme
* Complimentary meals and
refreshments on shift
* Generous discounts
across Artfarm properties in the UK, US, and Europe
* Regular staff social
events and wellness benefits
* Career development
tailored to your goals
* Life assurance and
health support, including a health cash plan and EAP
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About Us
The Fife
Arms is part of Artfarm, a visionary independent hospitality group
founded by Iwan and Manuela Wirth. Artfarm’s portfolio includes some of the
most distinctive venues in the UK and abroad—from Mount St. Restaurant
in London to Manuela in LA, and Cantina in Menorca.
With 46
unique rooms, the Albamhor Spa, and a variety of world-class dining
venues—including The Clunie Dining Room, The Flying Stag Pub, Bertie’s
Whisky Bar, and Elsa’s Art Deco Cocktail Bar—The Fife Arms offers a
one-of-a-kind guest experience rooted in place, people, and creativity.
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Ready to
craft extraordinary moments in an extraordinary place? Apply now and become
part of something truly special.