Support Engineer
Salary: £43,918.00 - £51,238.00 (dependent on experience)
About Ordnance Survey
Ordnance Survey (OS) is the national mapping agency for Great Britain and a world-leading geospatial data and technology organisation. OS provides data and technology to government, business and citizens, supporting efficient public services and infrastructure, new technologies, national security and emergency services, and exploration of the great outdoors.
About The Role
You’ll join one of our Technology Support Teams, which supports and maintains internal ETL services that produce data for our customer delivery platforms. As a Support Engineer, you will help strengthen the resilience, reliability, and quality of OS’s ETL services by:
* Maintaining, managing and supporting software and infrastructure that underpin key business activities
* Designing and implementing improvements to service performance, including automating deployments, right‑sizing systems, and extending monitoring and alerting capabilities
* Safeguarding critical services by continually assessing and improving observability, resilience and security
* Investigating and resolving root‑cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems
* Applying DevSecOps and SRE principles to improve both services and team capability
* Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows
Role
You’ll work closely with Engineers and wider stakeholders every day in an Agile environment. To thrive in this role, you’ll bring:
* Strong software development and operational knowledge
* Experience supporting scalable cloud‑based services, ideally in Azure
* Effective communication and teamwork skills, enabling smooth collaboration across multiple teams
What We’re Looking For
You will need to demonstrate your track record against the following essential criteria:
* Genuine passion for continually improving the reliability and stability of operational services
* Supporting and maintaining complex, cloud‑based services working within an Agile framework
* Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
* Cloud technologies and best practice – ideally in Azure
* Infrastructure‑as‑Code – ideally using Bicep
* A track record of continually identifying and implementing service improvements or observability
* Experience of coaching and mentoring other team members and providing consultancy to other teams
Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one and play a key role in developing the technical capability of the team—mentoring, teaching and strengthening shared knowledge, skills and engineering practice.
Technologies We Use
* Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.)
* Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts)
* Python / C#
* Azure Databricks
* Git, YAML
* PowerBI
* ESRI ArcGIS, FME, QGIS, etc.
The Rewards
* Salary £43,918.00 – £51,238.00 (dependent on experience)
* Performance‑related bonus up to 10%
* A competitive pension scheme (OS contributes up to 12.07%)
* 28 days annual leave in addition to bank holidays on joining (plus 3 days over Christmas)
* Paid maternity, paternity and shared parental leave
* Free subscription to OS Maps
* Access to online learning platforms
* Coaching and mentoring schemes
* Additional perks and benefits
Health and Wellbeing
* Extra days’ leave for each year you work, up to 33 days
* Employee Assistance Programme
* Hybrid working
* Free onsite parking at our modern HQ in Southampton
* Flexible working hours can be considered based on the role and personal circumstances
* Eyecare vouchers
* OS Explorers Nursery discount
* Cycle to Work scheme
Location
We embrace a hybrid working model at OS. HQ is in Southampton, Hampshire where the role requires 50% onsite and 50% remote.
Security
OS conducts DBS background checks for all joiners, and some roles may require additional security clearance, including to SC or DV level. We will inform candidates if additional clearance is required during the recruitment process.
Closing Date
Monday 13th April at 23:59
Employment Eligibility
We are unable to offer sponsorship for this role; candidates must have the right to work in the UK without employer sponsorship.
Equality and Diversity
We welcome reasonable adjustments during the recruitment process. We are committed to fostering a diverse, inclusive workplace and encourage all applicants to apply, even if they do not meet every qualification.
Skills Required for This Role
* Information Technology (IT) Systems, Infrastructure Services, Process Improvements, Software Engineering, Technical Consulting, Waterfall Model
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