Housing Administrator
Salary £28,282.80
Location Hybrid - Lincoln or Boston
Contract: 12-month Fixed Term Contract, full time
Do you enjoy keeping things organised and delivering great customer service? As a Housing Administrator at Amplius, you’ll be at the heart of Housing Services, making sure key processes, records and communications are accurate, timely and well-coordinated. Working with colleagues, customers and partners, you’ll help ensure the service stays organized, responsive and consistent.
Salary: £28,282.80 per year
Contract: 12-month Fixed Term Contract, full time
Your week: 36.25 hours Monday – Friday 9am – 5.15pm
Location: Hybrid with a weekly presence in our Lincoln or Boston office
Snapshot of your role
* Provide comprehensive administrative support across Housing Services, using ICT systems to manage records and workflows.
* Process tenancy-related documentation, including agreements, amendments, succession requests and household changes.
* Support compliance activity by contacting customers regarding access for safety checks such as gas and electrical inspections.
* Maintain and update systems including Dynamics, and compliance systems ensuring accurate and timely data.
* Monitor team inbox and case queries, assigning and progressing cases in line with procedures and deadlines.
* Raise purchase orders, process BACS payments, organise meetings and take and distribute minutes as required.
* Support housing teams with any tasks required such as fly-tipping follow-ups, and customer communications.
What we’re looking for
* Experience working with a diverse customer base, with the ability to provide a responsive and supportive service.
* Strong IT skills, including Microsoft Word, Excel, Outlook and general system use.
* Ability to prioritise workloads effectively and meet deadlines in a busy environment.
* Confidence working both independently and as part of a team, with a flexible and proactive approach.
* Good communication skills, with the ability to work with customers and colleagues to achieve positive outcomes.
* Strong organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
* Ability to handle sensitive information with discretion and maintain confidentiality at all times.
* A willingness to support a wide range of tasks and adapt to changing priorities.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
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