Experience Support Specialist – Destiny&Co | Leeds, England | Remote-Friendly
Overview
Destiny&Co is seeking an Experience Support Specialist to join its growing team. This role is dedicated to ensuring travelers feel confident and cared for throughout their journey. You’ll assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler enjoys a seamless experience from start to finish.
At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory. This position is ideal for individuals passionate about travel, customer service, and creating meaningful experiences.
Key Details
* Job Title: Experience Support Specialist
* Employer: Destiny&Co
* Location: Leeds, England, United Kingdom (Remote-friendly)
* Salary: Competitive (not specified)
* Hours: Full-Time
* Contract Type: Permanent
Role Overview
The Experience Support Specialist will serve as the first point of contact for travelers, handling itinerary modifications, cancellations, and requests. You’ll provide accurate destination information, follow up to ensure satisfaction, and address concerns with patience and professionalism.
Key Responsibilities
* Communicate with clients via email, calls, and messaging platforms
* Support itinerary modifications, cancellations, and special requests
* Share accurate information about destinations, documentation, and travel requirements
* Review travel details and follow up to ensure customer satisfaction
* Address client concerns with empathy and friendly communication
* Collaborate with team members to deliver seamless travel experiences
Eligibility Requirements
* Strong communication skills (written and verbal)
* Previous customer service experience (valued but not essential)
* Highly organized and detail-oriented
* Eager to learn new systems and tools
* Passion for travel and helping people
Benefits
* Remote work with flexible scheduling
* Access to exclusive travel perks and training programs
* Supportive team culture with collaborative values
* Professional growth opportunities in the travel industry
* Exposure to diverse destinations and client needs
Why This Role Stands Out
* Impactful work: Help travelers feel confident and cared for throughout their journeys.
* Flexibility: Remote-friendly role with adaptable scheduling.
* Career growth: Gain professional development in the travel industry.
* Culture of care: Join a supportive team that values empathy and service excellence.
How to Apply
Click here to Apply. Submit your CV and a cover letter highlighting your customer service experience, organizational skills, and passion for travel.
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