Job overview
We are recruiting for a part time Assistant Medical Secretary, to join the Secretarial Team within the Care of the Elderly Department, based at Scarborough Hospital. You will provide support to the Medical Secretaries and their Consultant Teams.
Excellent administration/secretarial skills and audio-typing experience/qualifications are required, as well as a good understanding of customer relations. You will be required to deal with queries from patients, Consultants and GPs.
Main duties of the job
You will be responsible for typing clinical and administrative letters, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretaries during periods of absence, and multi-disciplinary team meeting work.
The successful candidates will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively.
Working for our organisation
For more information about our Trust, please visit:
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
4. A variety of different types of paid and unpaid leave covering emergency and planned leave
5. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
6. NHS Car Lease scheme and Cycle to Work scheme
7. An extensive range of learning and development opportunities
8. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
9. GCSE English Language, Grade C or above (or equivalent)
10. Word processing skills – OCR II (or equivalent e.g. RSA II)
11. Typing skills OCR II (or equivalent e.g. RSA II)
Desirable criteria
12. Qualification or appropriate training in customer service
13. ECDL
Experience
Essential criteria
14. Minimum 6 months secretarial/administrative experience
15. Experience of using a variety of IT applications, including Microsoft Office
16. Experience of working in a customer focused environment
Desirable criteria
17. NHS experience
Skills
Essential criteria
18. Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
19. Effective communication skills, verbal and written
20. Ability to cope with distressing and emotional situations with patients, relatives and staff
21. High level of interpersonal skills, including sensitivity, diplomacy and empathy
22. Excellent organisational skills
23. Ability to assimilate new practices and knowledge
24. Ability to be flexible and to adapt to new demands
25. Ability to get on well with members of a team
Desirable criteria
26. Ability to exercise judgement and resolve problems