Project Manager – Delivery & Customer Programmes (Southampton)
Please note: This role requires Security Clearance, and the successful applicant will need to have lived in the UK for the past 5 years.
A leading international engineering and technology business is seeking a Project Manager – Delivery & Customer Programmes to support the successful fulfilment of customer orders and ensure smooth delivery across complex technical products.
This is a fantastic opportunity to take ownership of post-sale delivery, customer engagement, and cross-functional coordination within a fast-paced and collaborative environment.
As part of the programme's function, you will act as the primary customer contact during the production and delivery phase, managing call-off orders, tracking delivery schedules, escalating risks, and ensuring clear communication across operations, procurement, planning, quality and logistics. You’ll play a key role in maintaining customer satisfaction and supporting continuous improvement across the order-to-delivery lifecycle.
Key Responsibilities – Project Manager (Delivery & Customer Programmes)
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Act as the main customer contact for ongoing production and delivery activity
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Manage delivery timelines and provide clear, accurate updates to customers
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Coordinate with Operations, Procurement, Planning, Production, Quality, and Logistics teams
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Receive, process, and track call-off orders through the full production lifecycle
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Maintain delivery documentation, status reports, order books and trackers
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Escalate risks or delays in line with established project governance
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Support warranty and RMA processes, ensuring smooth handover to support teams
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Prepare project/delivery reporting for internal stakeholders
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Contribute to process improvements across order-to-delivery operations
Skills & Experience Required
Essential:
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Experience in a customer-facing, coordination, or project support role within engineering, manufacturing, or a technical environment
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Strong organisational skills and ability to manage multiple priorities
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Experience using ERP systems (e.g., SAP or similar)
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Proficiency with MS Office tools, including Excel, Project, Teams and SharePoint
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Understanding of project management principles and delivery lifecycles (APM-aligned)
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Excellent communication skills with the ability to convey information clearly to customers and internal teams
Desirable:
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Experience within a regulated industry such as defence, aerospace, or electronics
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APM PFQ or similar project management training
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Experience producing reports, dashboards, or delivery documentation
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Awareness of commercial contracts or in-service support processes
What’s on Offer
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Salary up to £50,000
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Hybrid and flexible working
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Share scheme, private healthcare, and additional benefits
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Clear progression and development opportunities within a growing organisation