We require an experienced Practice Manager to work with the board and management team within Salus to manage and coordinate all aspects of the practice's day-to-day business, both operationally and strategically. This includes motivating and managing staff, overseeing clinical and administration rotas, optimizing efficiency and financial performance alongside the finance team, and ensuring the practice achieves its long-term strategies.
The practice manager will build relationships with key stakeholders, including the PCN and the ICB, to deliver high-quality, value-for-money services for patients.
Main duties of the job
1. Review and ensure all operational systems, including telephone, appointments, messages, visits, results, prescribing, access, mail, and scanning, function optimally at all times.
2. Ensure clinical information is accurately summarized on patient records and notes are maintained at necessary levels.
3. Ensure correct registration and deduction of patient records following recommended procedures.
4. Liaise with clinicians regarding information management systems for patient data.
5. Manage systems under the Quality and Outcomes Framework to meet organizational and clinical standards.
6. Approve and implement enhanced and contractual services.
7. Develop relationships with patient forums and the Patient Participation Group.
8. Foster links with other healthcare providers and social services to support a patient-led NHS.
9. Implement health promotion campaigns targeted at relevant groups.
10. Develop child and family-friendly policies.
11. Review patient satisfaction surveys and manage complaints through the practice’s procedures.
12. Ensure significant event audits and learning plans are in place.
13. Maintain up-to-date patient information materials such as brochures and leaflets.
About us
Salus is a GP Federation formed by local practices in North East Hampshire and Farnham, supporting primary care through contracts, operational, admin, and HR support, and facilitating shared learning. Our staff have extensive general practice experience, understanding the sector's opportunities and challenges.
Job responsibilities
Management of operational systems: Ensure effective working systems, review and optimize operational procedures, and liaise with clinicians on information systems management.
Care Quality Commission: Advise the board on compliance, manage CQC registration, support inspections, and implement required improvements.
Management of premises, equipment, and stock: Oversee premises, equipment, and stock management, including maintenance, security, health and safety, and developing new services.
Management of staffing and reporting: Support HR processes, organize staff meetings, assist recruitment, manage staff performance, and ensure staff well-being and compliance.
Management of IT systems: Oversee IT strategy, ensure system functionality, manage data security, and develop online services.
Financial management: Work with the board and finance team on budget planning, cost control, income maximization, and safeguarding against fraud.
Staff development and team building: Support recruitment, training, appraisals, and team development initiatives.
Quality and continuous improvement: Maintain quality standards, participate in clinical governance, and contribute to practice improvement activities.
Communication: Promote effective communication within the team and with patients, including supporting those receiving bad news and overcoming communication barriers.
Service development: Implement policies, standards, participate in audits, and contribute to service improvements aligned with national standards.
Person Specification
Experience
* Minimum 1 year in general practice management (preferred)
* Experience working in primary care (preferred)
Education
* GCSE or equivalent (preferred)
Other
* Driving license (preferred)
Disclosure and Barring Service Check
This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.
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