GP Receptionist/Administrator – Bowling Green Street Medical Practice, Leicester
Be the Friendly Face and Organised Heart of Our Practice with DHU Healthcare!
Do you have a passion for helping people, an eye for detail, and the ability to keep things running smoothly behind the scenes? DHU Healthcare is looking for a GP Receptionist/Administrator to join our welcoming team at Bowling Green Street Medical Practice, Leicester — playing a key role in delivering excellent patient experiences and supporting our clinical teams.
What DHU Healthcare Can Offer You:
Location: Bowling Green Street Medical Practice, Leicester, LE1 6AS
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Salary: £23,875 per annum (band 2)
Why Join DHU Healthcare?
Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) — Pro Rata
Health Cash Plan: Free Level 1 cover after six months – includes dental, optical, therapies, and 24/7 GP access for you and your family
NHS Pension Scheme: Continue your contributions and retain NHS benefits
Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions
Cycle to Work Scheme: In partnership with Halfords
Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support
Birthday Leave Guarantee: Take your birthday off or use the day another time
Free Parking: Available at most of our locations
Supportive, Inclusive Culture: We champion diversity, equity, and professional development
What Your Typical Day Looks Like:
Opening and preparing the reception area ready for patients from 8am, ensuring all systems and facilities are ready to go
Welcoming patients warmly, handling enquiries, and explaining surgery procedures
Managing telephone calls with professionalism — transferring to the right team member, recording requests for home visits, and offering follow-up calls to patients who did not attend
Booking, amending, and managing patient appointments
Handling incoming and outgoing correspondence, patient records, and daily post
Maintaining accurate data entry using SystmOne and other digital tools
Keeping the reception and waiting areas tidy, welcoming, and organised
Supporting clinical and management colleagues with administrative tasks as required
Following confidentiality and data protection protocols at all times
Assisting in closing procedures — securing the building, systems, and patient records
Reporting any issues, concerns, or notable incidents promptly to the Practice Manager
To Be a Successful GP Receptionist/Administrator, You’ll Need:
Essential:
High level of administration experience
Excellent communication and interpersonal skills
Strong IT skills, including Microsoft Word, Excel, and email systems
Accuracy, attention to detail, and good organisational skills
Ability to work independently and as part of a team
Flexibility to provide cover for colleagues when needed
Previous experience in a healthcare or GP practice setting
Knowledge of primary care systems, particularly SystmOne
Understanding of NHS processes and appointment systems
At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.
We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.
Ready to Join Our Team?
Apply today and bring your skills to a role where you’ll make a real difference to patients every day.
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