Job Description
BDS are currently looking to recruit a Housing Complaints Officer to work with a well-known housing organisation based in Peterbrough.\n2 days from home, 3 days in the office (35 hours per week, Monday - Friday between 8am and 6pm)\n6 months FTC\nin circa £31,000 per annum\nWe are looking for an experienced Complaints Officer who will be responsible for drafting responses to stage 1 and 2 complaints\nYou will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation\nMain duties include but are not limited too;\n 1. Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.\n 2. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.\n 3.
Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.\n 4. Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.\n 5. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.\nPlease apply now for immediate consideration