Agent Relationship Manager – Luxury Textiles
* Location: Leeds City Centre
* Salary: £28,000 base salary plus £2,000 OTE
* Job Type: Full-Time / Permanent
* Hours: Mon-Fri / 37.5-hour week
Are you an experienced sales or customer service professional with a passion for building strong relationships?
We are looking for an Agent Relationship Manager to join a well-established, family-run business in Leeds. This is a fantastic opportunity to work with a premium British brand, supporting global agents and customers in the luxury fashion and interiors sector.
What’s on Offer
* £28,000 base salary plus £2,000 on-target earnings
* 25 days holiday plus bank holidays (increasing with service)
* Summer hours between 1st June and 31st August
* City centre office near shops, cinemas, and restaurants
* Five-minute walk from Leeds train station
* Complimentary gym passes
* Discount at a local coffee shop
* Staff product discount
About the Company
Established in 1865, James Hare is Britain’s leading silk specialist, producing luxury textiles for international fashion and interiors markets. Still family-owned, the business is renowned for quality, service, and its reputation with top designers worldwide.
The Role
As Agent Relationship Manager, you will be the main contact for international agents and customers. Your responsibilities include providing quotes, processing orders, following up on proposals, and building long-term relationships to support global sales.
This fast-paced role requires strong communication skills, attention to detail, and a customer-focused mindset.
Key Responsibilities
Agent Management & Support
* Support agent performance to meet sales and growth goals.
* Act as the main liaison between the company and agents.
Performance Monitoring & Development
* Set and review sales targets; provide coaching as needed.
* Identify training needs and facilitate development.
Territory & Customer Growth
* Develop strategies with agents to expand customer base and market share.
* Focus on priority accounts and high-potential clients.
Customer Relationship Building
* Join agents on key customer visits to strengthen relationships.
* Collaborate internally to resolve customer issues.
Sales Pipeline & CRM Management
* Support agents in moving inquiries to orders.
* Monitor sales pipelines and provide insights for improvement.
* Ensure effective use of CRM systems and data accuracy.
Reporting & Market Intelligence
* Prepare reports on performance and market trends.
* Share insights to inform strategy and product development.
Requirements
* At least 2 years’ experience in sales or customer service.
* Experience working professionally with customers.
* Excellent communication and interpersonal skills.
* Strong attention to detail and multitasking ability.
* Proficiency in Microsoft Office and CRM systems.
* Proactive, customer-focused approach.
This is an exciting opportunity to work with a respected heritage brand combining tradition and modernity. If you enjoy building relationships and delivering excellent service, we want to hear from you.
Apply now to advance your career.
If shortlisted, you will be contacted for further discussions.
Note: Your CV will be assessed for suitability based on skills, experience, education, and location. By applying, you consent to processing your data for recruitment purposes. Full privacy policy available at key-appointments.
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