Description •Optimise daily transport planning in cooperation with our customers and vendors. •Prioritise cost-efficiency in accordance with agreed service level requirements. •Execute transport instructions as per customer request. •Liaise with our customers on all transport related challenges and delays. •Support customers in the planning of new business in cooperation with the sales team. •Process booking amendments and booking confirmations for transport relevant shipments. •Closely monitor transport developments and find the best solution for our customers’ needs. •Analyse invoices and identify cost differences between initial work orders and final invoices. •Create work orders to and from rail/port for all import and export cargo. •Monitor transport execution to ensure prompt delivery. •Monitor trucker and equipment availability, maximizing one-way cost saving opportunities. •Monitor and evaluate haulier performance issuing exceptions where needed. •Update and distribute truck and rail transport limitations (heavy transport, strikes etc.). •Handle on-carriage activities before vessel arrival. •Coordinate on-carriage shipments – including transport instructions for changing MH to CH. •Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments. •Investigate and problem solve for complex CH shipments. •Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH change to CH. •Support resolution of disputes relating to inland costs. •Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments. Qualifications •At least 2 years’ experience in liner shipping. •A commitment to delivering excellent customer service. •Good verbal and written communication skills. •A team player with a sense of personal responsibility and accountability. •The ability to work proactively in a structured, organised and analytical manner. •Capable of working with multiple systems and supportive of digital transformation.