Resident Liaison Officer – Social Housing Refurbishment Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects in the Chesterfield area. Due to new projects won our client is looking to recruit serval RLO’s (Customer Experience Coordinators) for various schemes across the Yorkshire & East Midlands Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: * Coordinate all activities that relate to the customers journey, from introduction through to the completion of works * Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation * Support the site manager in all...