IT Service Manager - MSP
Bournemouth
Salary up to £34,000
We’re hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES
* Overseeing incidents, requests, and problem management processes.
* Analysing service data to identify trends and improvement opportunities.
* Providing line management support to the Service Desk team.
* Managing major incidents and customer escalations.
* Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS
* Previous experience in an MSP is highly desirable
* Good understanding of ITIL v3/v4 best practices.
* Ability to prioritise workloads and manage multiple tasks effectively.
* Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS
* Basic salary up to £34,000
* Company profit share scheme
* 22 days holiday plus bank holidays
* Paid birthday leave
* Extra annual leave based on performance
* Private medical insurance including dental cover
* Free onsite parking and hybrid working (1 day per week from home)
* Career progression and development opportunities.
* Fresh fruit, regular treats, and quality coffee on site.
LOCATION
This is a full-time role based just outside Bournemouth.
TO APPLY
Please send your CV in strict confidence or apply directly to this job posting.
ALTERNATE TITLES
IT Engineer | Service Manager | IT Team Leader | IT Support Team Leader
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