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Theatre receptionist

Swansea
Swansea Bay University Health Board
Receptionist
Posted: 7h ago
Offer description

Job overview

We are currently recruiting for a part time band 2 Receptionist to join our Day Surgery theatre Unit at Singleton Hospital.

The theatre day unit is a busy fast moving environment and we are therefore looking for a hard working, caring and motivated individual to join us in this role.

The post holder is required to be responsible for the day-to-day running of the reception area within the Day Unit. The post holder will support the theatre staff in the effective booking, notification, admission and discharge of patients and their medical records.

The post holder will be required to input/amend details into the Theatre Operating Management System (TOMS) and to print and distribute operating lists to the relevant Theatres.

Main duties of the job

Develop good communication skills within limitations of role whilst maintaining confidentiality.

Provide reception duties, ensuring that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.

Inform Registered Nurse/ODP of patient details/messages relating to the patient’s care.

Receive and transfer telephone call within the department.

Maintain good working relationships with other members of the multidisciplinary team thus promoting a professional working environment.

Receive complex, sensitive or contentious information where reassurance is required to allay patient’s anxiety and alleviate stress

Greet and check patients detail on arrival to the unit Inform Theatre staff of the patient’s arrival.

Ensure that all patient medical notes/documentation/referrals accompany the patients to the Theatre area.

Prepare Operating lists for the following day’s theatre activity.

Pass all relevant patient information to relevant qualified practitioner.

Maintain a safe environment and assist in the cleaning, stocking, assembly, maintenance and preparation of reception areas and equipment/items.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome

Person specification

Essential Qualifications & Knowledge

Essential criteria

1. Good level of education

Desirable criteria

2. NVQ level 2/3 Or working towards

Essential Experience

Essential criteria

3. Surgical Ward / Theatre experience

Essential Aptitude and abilities

Essential criteria

4. Effective Communication skills.
5. Able to work under the pressure & time scales of the operating department demands, whilst maintaining quality and standards of work
6. Basic computer skills
7. People\patients\clients care skills.

Desirable criteria

8. Welsh Language Skills are desirable.

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

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