Job Description – Quality Engineer Department: Quality (Technical) Reports To: Site Quality Manager Role Purpose The Quality Engineer is responsible for driving continuous improvement across all departments while providing direct support to the Site Quality Manager. The role ensures robust quality standards, effective problem‑solving, and the advancement of a strong quality culture throughout the business. Key Responsibilities Customer Complaint Investigation & Corrective Actions What you do: Conduct thorough investigations into customer complaints, identifying root causes and implementing corrective actions. Provide timely feedback to customers with initial findings and clear objectives. Use industry‑standard techniques to report outcomes systematically. Success indicators: High internal and external customer satisfaction. Demonstrable improvements in quality or related business performance. Lead Projects, Training & Improvement Initiatives What you do: Lead your own quality projects. Deliver training and development activities. Recommend and implement improvements. Provide flexible cover for laboratory technicians. Follow the business’s standardised approach for quality reporting. Ensure QC support provides 100% coverage for operations and related activities. Engage relevant departments in improvement work. Verify the effectiveness of new or improved proces...