We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
1. I know my customers and serve them with passion and pride, providing natural, great service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events to create a welcoming and inclusive atmosphere.
6. I am knowledgeable about my store’s performance and understand my role in helping us deliver profit.
7. I am myself, live our values, make everyone feel welcome, and follow our policies.
8. I ensure I clock in and out at the start and end of my shift to be paid accurately.
9. I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I follow the 'Think 25' policy when serving age-restricted products.
11. I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
12. I work in a clean, tidy, and organized manner, keeping aisles clear.
13. At times, I may be responsible for running the shift in the absence of my Shift Leader or Store Manager.
14. I follow all training to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, my duties will include the day-to-day operations of the post office, which requires passing a Post Office Financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.
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